ONL E76 - Project Management Fundamentals (ONLINE)
Course Description: There are more projects occurring today than at any time in history. Organizations initiate projects to create new computer applications, erect bridges and buildings, improve processes, develop new products, and reorganize company operations. Unfortunately, most organizations do not manage projects well, creating an unprecedented demand for project management practitioners. If you're organized, perceptive, detail-oriented, and an excellent communicator, you just might have what it takes to succeed in the fast-growing field of project management. If you're new to project management, this course will provide you with the essential information you'll need to prepare for and complete your first project. If you're an experienced project manager, this course will make you more valuable to your employer by increasing your skills and competencies. This course will also help you prepare for the internationally recognized Project Management Professional (PMP) and Certified Associate in Project Management (CAPM) exams offered by the Project Management Institute. Internet access, e-mail, and the Internet Explorer or Netscape or Firefox Web browser.
ONL E77 - Project Management Applications (ONLINE)
Course Description: In this course, an experienced Project Management Professional will teach you the same powerful tools and techniques that experienced project management professionals rely on every day. You'll increase the probability of project success by mastering the tricks of the trade: Earned Value Performance Measurement, Gantt Charts, Network Scheduling, Work Breakdown Structure, and Cost-Volume Analysis. You'll also become proficient at recruiting project team members and empowering them to succeed. You'll understand the stages of team development, and you'll gain skills in developing and motivating team leaders. You'll even learn about project software, statistics, change management, processes, and estimating. And you'll gain valuable experience with project planning, control and data analysis tools. This course will also help you prepare for the internationally recognized Project Management Professional (PMP) and Certified Associate in Project Management (CAPM) exams offered by the Project Management Institute.. Internet access, e-mail, and the Internet Explorer or Netscape or Firefox Web browser.
TEC E16 - High Speed Project Management (ONLINE)
Course Description: With accelerated schedules driving many technology projects today, the smart project manager must rapidly retool their skill set. Offers a breakthrough model for dealing with the realities of managing projects at supersonic speeds. Learn to meet and win the challenges of truncated timelines, short-staffed project teams, skimpy budgets and crippling risks. An Internet delivered class. Internet access, e-mail and the Internet Explorer, Netscape or Firefox Web browser is required.
ONL E81 - Managing Customer Service (ONLINE)
Course Description: Customer service personnel interact with current and potential customers every day. But do they truly send time finding out what customers really want and giving them the highest service possible? In this six-week online course, you'll discover dynamite methods for bringing out the best in your team, measuring customer service, and anticipating the needs of your reps and your customers. Learn how to attract and hire top-notch reps, succeed with teams, and minimize customer complaints. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business. Internet access, e-mail, and the Internet Explorer, Netscape or Firefox Web browser are required to register for this course.
ONL E79 - Effective Selling (ONLINE)
Course Description: The goal of effective selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long-term asset. Effective Selling will help you lay the groundwork for repeat business and your future success. In sales there are no quick fixes. However, with the knowledge, planning skills, communication techniques and the understanding of human nature that you will gain from this course; your sales will grow as if by magic. Internet access; e-mail; and the Internet Explorer or Netscape or Firefox Web browser are required to register for this course.
ONL E72 - Professional Sales Strategies (ONLINE)
Course Description: Today, there is no shortage of opportunities for skilled salespeople. In good times or bad, companies never stop looking for sales representatives that can help them meet their financial goals. If you've always dreamed of becoming successful in sales, this course is exactly what you need. You'll learn how to turn prospects into buyers, how to provide proper customer service, how to develop a sales plan, and more! Internet access, e-mail, and Internet Explorer, Netscape or Firefox Web browser are required to enroll in this course.